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Frequently Asked Questions
If the answer you need isn't here, ask me directly.
Will AI replace my staff?
No, and I'd be sceptical of anyone selling you that. AI is a force multiplier, not an employee replacement. The businesses that get real value from it are the ones that understood their own operations first — the technology amplifies whatever process you already have, including a bad one.
What tools do you build with?
n8n for orchestration, Claude and OpenAI models for the reasoning layer, and whatever systems the business already lives in — EHRs, practice management, CRMs, Microsoft and Google's stacks. The goal is to fit the tools to the operation, not to move the operation onto a tool.
Where does automation actually pay off?
In the work you do hundreds of times a month without thinking about it. Billing, intake, routing, follow-up, reconciliation, reporting. It rarely pays off in the interesting, judgement-heavy work people assume it will — that's where you want your humans.
Do you only work with large companies?
No. Most of the leverage I've seen is at mid-size operators — big enough that the repetitive work is genuinely expensive, small enough to change how they work without a committee.
How do you start an engagement?
By understanding how the business actually runs, which is usually not how the org chart says it runs. I map where the time and the handoffs are going before proposing anything. You cannot automate a process you haven't understood, and most failed AI projects are failures of that step, not of the technology.
Do you speak or come on podcasts?
Yes. Reach out through the form and pick 'Speaking' — it routes straight to me.